Frequently Asked Questions

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 How can I contact military personnel? 
The Air Force World Wide Locator offered by the Air Force Personnel Center (AFPC) handles official and unofficial requests to locate Air Force Personnel. Official requests are defined as requests received from any government agency and the Department of Defense (DoD). All other requests are considered unofficial in nature. 

The Air Force World Wide Locator only has location information on individuals who are currently receiving compensation from the U.S. Air Force (Active Duty, Guard, Reserve, Retired and Civil Service Personnel). If the individual has separated from the Air Force, no information is available. To obtain or find out more information about the service, you can contact AFPC at: 

HQ AFPC/DPDXIDL 
550 C Street West Suite 50 
Randolph AFB TX 78150-4752 

Commercial: (210) 565-2660 
Military to Military: DSN 665-2660 

Customer Service Hours: 
Monday - Friday (except Federal Holidays) 
7:30 AM - 4:30 PM (Central Standard Time) 

E-mail: afpc.pa.dlist@randolph.af.mil 

If you need to contact a military member for emergency purposes, call your local Red Cross chapter -- go to the Red CrossWeb site and enter your zip code on the home page. 
 
 How do I get a new military/dependent ID card?
Call the 102nd Force Support Flight to make an appointment.  Their phone number is 508-968-4180.
 How can I obtain copies of my military records?

Individual military departments, including the Air Force, do not maintain files or records pertaining to individuals no longer on active duty. When an individual is separated from military service (because of retirement, discharge from active duty or death), his/her Field Personnel File (containing all military and health records) is forwarded for storage to the National Personnel Records Center (military). The Records Center is under the jurisdiction of the National Archives and Records Administration (NARA) of the U.S. Government. 

An individual's complete service record is available to the former service member or, if deceased, to his/her next of kin (parents, spouse or children). Limited information (such as dates of service, awards, and training) is available to anyone. Not available to the general public is information which would invade an individual's privacy; for example, medical records, Social Security number or present address. 

If requesting the records of a relative, a requester should mention the relationship to the former member (brother, uncle, or other). There is no charge for this service to former service members or their next of kin. For others, a nominal fee is charged for research and reproduction costs. Files at the Records Center are maintained as historical records only and are not updated to reflect current data on the former service member. The address for the National Personnel Records Center is: 

National Personnel Records Center 
9700 Page Blvd 
St. Louis MO 63132 
Phone: 314-801-0800 or 1-866-272-6272 (1-86-NARA-NARA) 
For individuals compiling family histories, NARA provides assistance to those interested in genealogy. NARA normally charges a nominal fee for research and reproduction costs. Their address is: 

National Archives and Records Administration (NARA) 
8th Street and Pennsylvania Avenue 
Washington, DC 20408 
202-501-5400 

 I have questions about the Air National Guard or the National Guard Bureau. How do I get answers?

National Guard Almanac (34th Ed, 2008), Copies can be purchased for $12.00 + $3.50 shipping.

Contact: UNIFORMED SERVICES ALMANAC, INC., P.O. Box 4144, Falls Church, VA 22044.

Phone: 703-532-1631.

 Are there any temporary lodging facilities available for active duty military and military retirees?
Yes, there are temporary lodging facilities available.  To make a reservation, please call 508-968-6461.
 I would like to sell a product/service to the Air National Guard?

Under the Federal Acquisition Regulations, any contracting opportunities/projects the National Guard undertakes are solicited via normal contracting procedures, including approval from the Acquisition Planning Board. 

To find out about contracting opportunities with the National Guard, log on to the Commerce Business Daily Web site. All solicitations on behalf of the Guard can be found on that site. 

 What is the Air National Guard?

The Air National Guard is a civilian reserve component of the United States Air Force that provides prompt mobilization during war and assistance during national emergencies. 

In the U.S. military, the Air National Guard, as part of the National Guard, is the organized militia of a particular U.S. state and is also a reserve component of the U.S. Air Force. Each state, territory, and the District of Columbia has an Air National Guard. As Federally-organized militia, Air National Guard units may be activated by both the President of the United States and the governor of the state in which the ANG unit resides.